Submit a Ticket

This is your one stop shop to submit a ticket for tech, marketing and facilities.

Espresso cup on La Marzocco machine

Tech Repair Form

Use this form to report any equipment issues, request technical support, or let us know if something isn't working as expected. Please include as much detail as possible so the team can troubleshoot quickly and get your café back up and running.

Submit a Tech Ticket
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Marketing Request Form

Use this form to submit requests for marketing, events, signage, social media, cafe updates, product ideas, or other creative support. The more detail you can provide, along with a realistic timeline, the better we can prioritize requests and keep projects moving.

Submit a Marketing Ticket
Map of NYC will illustrations of iconic landmarks

Facilities Request 

Use this form to report any facilities, maintenance, or building-related issue at your café or work location. Whether it's plumbing, electrical, HVAC, furniture, lighting, or general repairs, this helps us gather the information needed to assess the request and coordinate the appropriate next steps.

Please include as much detail as possible and upload photos or videos when available. If the issue is an emergency that poses an immediate safety risk or could significantly impact operations, contact Iwan directly at (718) 772-4552 after submitting this form.

Submit a Facilities Ticket